Privacy Policy - Heart to Heart Integrated Care Ltd

Introduction

Heart to Heart Integrated Care Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you engage with our services, visit our website, or contact us. It also explains your rights under the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal data about you:

Personal Identification Information: Name, address, phone number, email address.
Health Information: Details related to your care requirements, medical history, and support needs.
Employment Information: If you apply for a job with us, we may collect your employment history, qualifications, and references.
Website Data: IP address, browser type, and information about how you interact with our website (cookies).

How We Use Your Data

We use your data to provide and improve our services, communicate with you, and ensure that we meet your care needs. Specifically, we may use your data for the following purposes:

To provide you with the care and services you have requested.
To assess your care needs and develop personalised care plans.
To process job applications and manage staff employment.
To respond to your inquiries and communicate updates about your care or services.
To comply with legal and regulatory obligations.
For internal record keeping and administrative purposes.

Legal Basis for Processing Your Data

Under the GDPR, we must have a lawful basis for processing your data. The legal bases include:

Your consent (for example, when you subscribe to our newsletter).
Processing necessary for the performance of a contract (for example, providing you with care services).
Compliance with a legal obligation (for example, safeguarding your health information).
Legitimate interests (for example, improving our services).

How We Protect Your Data

We are committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect. All personal data is stored securely, and we limit access to only those employees, contractors, and third-party service providers who need to know.

Sharing Your Data

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:

With healthcare professionals or authorities involved in your care.
With trusted third-party service providers who help us operate our business.
When required by law, to comply with legal processes or protect the safety of our clients and staff.

Your Data Rights

Under the GDPR, you have the following rights in relation to your personal data:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request corrections to any inaccurate or incomplete data.
Erasure: You can request that we delete your data, where applicable.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your data for specific purposes.

Cookies

Our website uses cookies to enhance user experience. A cookie is a small file that is placed on your computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified via email or other communication methods.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: info@hearttoheartintegratedcare.co.uk

Phone: +44 7494 574446

Address: Unit 332, Bedford Heights, Brickhill Dr, Bedford, MK41 7PH, UK